Support Hours

9.00 AM to 5.00 PM

Monday to Friday
(except public holidays)
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  • email icon
    Email
    support@ideal-postcodes.co.uk

    Great for licensing, integration, account management or general enquiry. Monitored 24/7 for critical issues

  • phone icon
    Phone
    (+44) 020 7112 8019

    Great for licensing and general enquiry

  • chat icon
    General Chat

    For general enquiries, support and account queries

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    Developer Chat
    chat.ideal-postcodes.co.uk

    Developer chat page. Great for code sharing and integration assistance

FAQs

Frequently Asked Questions

All plans will automatically top-up when your balance reaches 10% of the plan total. For instance, the $9 (200 Lookup) plan, will trigger an automated top-up of $9 and (200 Lookups) when your balance reaches 20 lookups. You will be kept updated by email when a top-up occurs

You can change your plan at any time via your account billing page.

No. Within the trial period, it is free to create an account, API Keys and trial our native integrations and APIs.

Yes. Our Address Database is updated everyday against Royal Mail's Postcode Address File so you can be confident you won't miss the latest address changes.

Access to our services requires an API Key. You can create an API key by registering for a free account. You may create a key to produce a test integration. When you are ready to go live, you will need to purchase a lookup balance on your key.

We recommend estimating your projected usage for 12 months and selecting a plan based on that figure. If you are not sure about your future usage you can also start with a smaller plan and upgrade it as you grow.

Yes. You can make a one time top-up on your key via your account billing page.

Yes. By default your first API Key will receive a trial balance. If you need more please contact us to disburse a larger test balance.

A lookup is any search that yields a complete address. For example, one postcode search equates to one lookup as the full address list for a postcode is returned. However an autocomplete search does not as it only yields partial addresses (address suggestions).

Yes. We provide a number of test methods which do not affect your test balance in our documentation.

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